square enix id что это
Square enix id что это
Разъяснения по использованию бесплатного приложения SQUARE ENIX Software Token
Шаг 1
Для использования программного токена от пользователя требуется следующее:
Шаг 2
Войти в управление аккунтом Square Enix (Square Enix account management system) и открыть раздел One-Time Password
Шаг 3
Выбрать Configure Software Token Application в низу страницы и следовать указаниям для создания регистрационного пароля, который будет отправлен на электронную почту, связанную с аккаунтом Square Enix.
Во время этого процесса вам предложат загрузить приложение SQUARE ENIX Software Token.
Если Security Token (брелок) уже используется вашим аккаунтом, вы не сможете зарегистрировать Software Token (приложение) до тех пор, пока не удалите Security Token из своего аккаунта.
Шаг 4
Загрузите и запустите приложение. Вам предложат выбрать язык интерфейса: американский английский, британский английский, французский, немецкий или японский.
Шаг 5
Приложению понадобится следующая информация, введите ваши данные в соответствующие поля и нажмите OK, чтобы завершить регистрацию:
После завершения регистрации появится одноразовый пароль (One-Time Password). Новый одноразовый пароль будет создаваться каждый раз, когда вы запускаете приложение.
Теперь при использовании вашего аккаунта вам необходимо вводить Square Enix ID, Square Enix пароль и одноразовый пароль (One-Time Password) из приложения.
После успешной настройки программного токена, на главной странице управления аккаунтом Square Enix (Square Enix account management system) появится Emergency Removal Password, сохраните его в надежном месте, с его помощью вы сможете отключить программный токен в случае удаления приложения, сброса настроек смартфона/планшета или его утрате.
Square enix id что это
At the bottom of the One-Time Password page, select «Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.),» then follow the on-screen instructions to proceed to a page displaying a QR Code.
You will be prompted to download and install a Software Authenticator if you have yet to do so.
Follow the on-screen instructions to read the QR code on your smartphone. Please note that methods for reading the code, as well as the entry of authentication keys, may differ depending on your choice of app and smartphone operating system.
When launching the app, a 6-digit number will be displayed. This is your one-time password. When logging in, you will now be prompted to enter your username, password, and a one-time password generated by your app.
Emergency Removal Feature
If you change, upgrade, or lose your smartphone, or if it becomes inoperable for any reason, you will be unable to log into Square Enix account-related services. In this situation, users can make use of the Emergency Removal Password feature to remove the Software Authenticator from their account on their own.
Changing or Upgrading Smartphones
Before changing our upgrading your smartphone, the Software Authenticator must be removed from your account then re-registered using your new device. To remove the Software Authenticator, log into the Square Enix Account Management System and proceed to the One-time Password page. At the bottom of the page, select «Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.),» then follow the on-screen instructions.
Square enix id что это
The Square Enix Support Center is a centralized support site that provides product information and solutions to the frequently asked questions and issues with our products and services.
Highlights of the Square Enix Support Center site
Our Square Enix Support Center website features several helpful tools and sections, including:
News Articles
Title Search
Top 5 FAQ
Search and Search Tips
How to Contact Support
Square Enix Account
The Square Enix account is a free service that allows you to access all of Square Enix’s online services. With a Square Enix account, you can associate multiple IDs from current services to a single Square Enix account and enjoy features only available to Square Enix account holders. Additionally, the Square Enix account will be required to access all of our future online service To create your free Square Enix Account, click here.
Product Support Pages
The Square Enix Support Center also features product support pages that are specific to an individual title. These pages are available for all of our current shipping products, as well as some of our previous titles. Included in every support page are helpful resources for that title, including:
Links to the latest technical and in-game support articles and how-to FAQs
A Search tool that provides direct access to search for articles in our Knowledge Base
News articles that list the most recent news or topics for specific products
Top 5 FAQ that list the most recently or commonly used articles
Search tips to help you focus your search to assist in finding a solution
How to Contact Support if you are unable to find the solution through our Knowledge Base or FAQs
News Articles
This section will list any news articles that have recently been uploaded.
Check here for any latest updates regarding our services.
Knowledge Base
We strive to constantly improve and update our technical and in game support articles that make up the Knowledge Base. You’ll find numerous articles that address common issues and provide steps to resolve them, helpful tips, and general information for a majority of our products and services.
We invite you to share your feedback and offer suggestions on how we can improve the content of our articles, the user experience or any issues you encountered while using our service. Please note that this is for feedback submission only. For help with a specific technical issue while using the site, you will need to create a support contact for further assistance. We appreciate all feedback supplied to us as your views and opinions are important, but we do not respond to these submissions directly.
To submit feedback, use the menu on the left to search for the product by either game title/series or platform. Once you have selected the product, you will be taken to the support page for that product. Click on the «Contact» button and then click on the «Report» button and follow the instructions to submit your feedback.
Search
You will find a helpful Search box located in the menu on the left of the support page.
You can also perform a search by entering a part of the title in the search box. You can search by game title which will then take you to the product’s support page.
Once you are at the product support page, the frequently asked questions for the product will appear as well as a search function for further inquiries. If the frequently asked questions do not offer a solution to your issue, you can enter your question into the Search.
You can search by specific keywords or phrases. If the displayed frequently asked questions or Knowledge Base articles do not provide the solution to your questions then you may contact Square Enix for further assistance. Please see the section on «How to Contact Support» for additional information.
Choose Title / Platform / Category / Subcategory whenever possible
Narrow the focus of your search by using specific term or keywords that would likely be found in the article you are looking for
Top 5 FAQ
Displays a list of recently or commonly used articles. For support issues, it is good to review this section to quickly find answers to our most common support issues.
Contact Us
If the Frequently Asked Questions or Knowledge Base articles are unable to offer you a solution to your issue, you can contact Square Enix for further assistance. Please follow the instructions below for contacting Square Enix.
Square enix id что это
In observance of the Thanksgiving holiday, live support via the North American SQUARE ENIX Support Center will be closed on November 25, 2021 and November 26, 2021.
Live support via the SQUARE ENIX Support Center will resume at 9:00 (PST) on November 29, 2021.
Please note that the SQUARE ENIX Support Center website (https://support.na.square-enix.com) and in-game GM support for FINAL FANTASY XI and FINAL FANTASY XIV will continue to be available 24 hours a day, 7 days a week.
We apologize for any inconvenience this may cause and thank you for your understanding.
This is a notice to all customers who use a Software Token or Software Authenticator.
If you are using a Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) on your smartphone and decide to switch to a new phone or delete the app, you will need to use an Emergency Removal Password to remove your Software Token/Software Authenticator from the old device, after which you must re-register the app to your new device. If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first.
*In the case you cannot perform an emergency removal of the Software Token/Software Authenticator, you will no longer be able to log in to or use the various services related to your applicable Square Enix account.
How to confirm your Emergency Removal Password
(1) Log in to the Square Enix Account Management System.
Square Enix Account Management System:
https://sqex.to/fHa
(2) After you have logged into the Square Enix Account Management System, your Emergency Removal Password will be displayed under “Token Usage Status” below the “Square Enix Account Information” section.
*The Emergency Removal Password is a one-time password that changes after each use. After you have used it, you must log into the Square Enix Account Management System again to obtain your new one-time Emergency Removal Password.
Before you switch phones or delete the application, please be sure to follow the above steps to confirm and store your Emergency Removal Password in a safe place. After you have switched phones or deleted your application, this password will be necessary to perform the Emergency Removal of the Software Token/Software Authenticator registered to your old device.
How to perform an emergency removal of your Software Token/Software Authenticator
(1) Go to the Software Token/Software Authenticator Emergency Removal page and enter your Square Enix ID and password and your Emergency Removal Password.
Software Token Emergency Removal page:
https://sqex.to/GPE
(2) An email containing the Software Token/Software Authenticator removal URL will be sent to the email address registered to your Square Enix account.
(3) Click on the URL to remove your Software Token/Software Authenticator
* Note that the URL will expire after 60 minutes. Please be sure to click on it and complete the removal of your Software Token/Software Authenticator before it expires.
How to Re-register your Software Token/Software Authenticator
Please visit the links below for step-by-step instructions on re-registering your app.
[Software Token] https://sqex.to/TPSj1
[Software Authenticator] https://sqex.to/2HJDL
If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details.
How do I remove the Square Enix Security Token from my account?
https://sqex.to/mVZ
If you have any questions or concerns regarding the steps described in this announcement, please contact the Square Enix Support Center.
Square Enix Support Center
https://sqex.to/s5G9O
As we have mentioned in the past, we have confirmed that certain individuals are attempting to direct players to fake login websites which imitate the Square Enix Account Management System in an effort to steal (also known as “phishing”) information such as their Square Enix ID and password, as well as date of birth.
We have also confirmed similar attempts in-game which direct players to fake pages imitating Square Enix websites, including the Support Center, the Lodestone, and the official FINAL FANTASY XIV forums. Before opening any URLs you may see in-game (via tells, say, etc.), we urge you to confirm that they are legitimate and not a fraudulent imitation.
■ How to detect fake Square Enix websites:
The Square Enix Account Management System complies with EV SSL certification. Should a website ask for your Square Enix Account information, please make sure that the website is legitimate before entering any information. On certain web browsers, the address bar will display an icon indicating the website’s security certificate. On a legitimate Square Enix Account Management System login page, clicking this security icon will display references to “SQUARE ENIX CO., LTD.”
* On a legitimate website operated by SQUARE ENIX CO., LTD., no other pages apart from login pages will require password entry, nor will any of our staff ever ask you for your password.
Examples of characteristics used in phishing URLs:
* The “s” is missing from “https” in the URL of the login page. The fake website will display http:// in the URL.
* The hyphen symbol is missing from “square-enix.” The fake website will display variations of “squareenix” in the URL.
* The letter “i” is replaced with various characters like “l” or “j.” The fake website will display “square-enlx” or “square-enjx.”
* The “com” in “square-enix.com” is replaced by various domains.
* The examples above are some of the characteristics we have confirmed. However, it is highly likely that phishing attempts will continuously change their methods.
* For more information on EV SSL certification, please visit the website below.
https://www.websecurity.digicert.com/security-topics/what-is-ssl-tls-https
■ Official Square Enix websites:
Official Square Enix Account Management System:
https://secure.square-enix.com/account/
Official Square Enix Support Center:
https://support.na.square-enix.com/
https://support.na.square-enix.com/main.php?id=5382&la=1
The Lodestone:
https://na.finalfantasyxiv.com/lodestone/
Official Forums:
https://forum.square-enix.com/ffxiv/
■ If you have already visited a fake Square Enix website:
If you believe you have visited or entered your account information on a fake website, we recommend scanning your system with anti-malware or anti-virus software and changing your password immediately. For increased account security, we strongly recommend adding a one-time password to your account.
Learn more about login issues and/or changing your password:
https://sqex.to/xPt
Learn more about adding a one-time password to your account:
https://www.square-enix.com/na/account/otp/
Please also refer to the following article entitled «Warning Concerning the Security of Your Account»:
https://sqex.to/kWj2b
In order to protect your data and personal information, we urge everyone to remain vigilant when handling account information such as their Square Enix ID and password.
*Updated on Aug. 18, 2021 at 6:30 p.m. (PDT)
Edited to fix an error in translation.
Due to a record number of contacts, it may take us longer to respond to your query than usual and we apologize for any delays in response you’re experiencing.
Remember to make use of our Knowledge Base articles at https://support.na.square-enix.com/ before submitting a ticket as this helps us to prioritize the most urgent cases.
Please also pay particular attention to the following articles:
Important Notice to All Software Token Users
https://support.na.square-enix.com/news.php?id=496&la=1&n=2&drt=1603188000&tag=5059d5ed57874246902c47dc208938438cbcbfd0
I cannot log in to my account
https://support.na.square-enix.com/faqarticle.php?kid=67426&ret=main&id=496&la=1&pv=20
We are grateful for your patience and understanding during this time and assure you that we are doing our very best to address all of your enquiries as soon as we can.
[Date & Time]
From August 3, 2021
[Details]
Support Center Services
[Cause]
Record number of contacts
[Affected Services]
Square Enix NA Support Center
Square enix id что это
In observance of the Thanksgiving holiday, live support via the North American SQUARE ENIX Support Center will be closed on November 25, 2021 and November 26, 2021.
Live support via the SQUARE ENIX Support Center will resume at 9:00 (PST) on November 29, 2021.
Please note that the SQUARE ENIX Support Center website (https://support.na.square-enix.com) and in-game GM support for FINAL FANTASY XI and FINAL FANTASY XIV will continue to be available 24 hours a day, 7 days a week.
We apologize for any inconvenience this may cause and thank you for your understanding.
This is a notice to all customers who use a Software Token or Software Authenticator.
If you are using a Software Token or Software Authenticator (Google Authenticator, Microsoft Authenticator, etc.) on your smartphone and decide to switch to a new phone or delete the app, you will need to use an Emergency Removal Password to remove your Software Token/Software Authenticator from the old device, after which you must re-register the app to your new device. If you are planning on switching phones or deleting the application, please be sure you have your Emergency Removal Password at hand first.
*In the case you cannot perform an emergency removal of the Software Token/Software Authenticator, you will no longer be able to log in to or use the various services related to your applicable Square Enix account.
How to confirm your Emergency Removal Password
(1) Log in to the Square Enix Account Management System.
Square Enix Account Management System:
https://sqex.to/fHa
(2) After you have logged into the Square Enix Account Management System, your Emergency Removal Password will be displayed under “Token Usage Status” below the “Square Enix Account Information” section.
*The Emergency Removal Password is a one-time password that changes after each use. After you have used it, you must log into the Square Enix Account Management System again to obtain your new one-time Emergency Removal Password.
Before you switch phones or delete the application, please be sure to follow the above steps to confirm and store your Emergency Removal Password in a safe place. After you have switched phones or deleted your application, this password will be necessary to perform the Emergency Removal of the Software Token/Software Authenticator registered to your old device.
How to perform an emergency removal of your Software Token/Software Authenticator
(1) Go to the Software Token/Software Authenticator Emergency Removal page and enter your Square Enix ID and password and your Emergency Removal Password.
Software Token Emergency Removal page:
https://sqex.to/GPE
(2) An email containing the Software Token/Software Authenticator removal URL will be sent to the email address registered to your Square Enix account.
(3) Click on the URL to remove your Software Token/Software Authenticator
* Note that the URL will expire after 60 minutes. Please be sure to click on it and complete the removal of your Software Token/Software Authenticator before it expires.
How to Re-register your Software Token/Software Authenticator
Please visit the links below for step-by-step instructions on re-registering your app.
[Software Token] https://sqex.to/TPSj1
[Software Authenticator] https://sqex.to/2HJDL
If you have lost your Emergency Removal Password or are unable to perform the emergency removal of the Software Token yourself, the Support Center will be able to remove it for you once account ownership is verified. Please review the FAQ below for further details.
How do I remove the Square Enix Security Token from my account?
https://sqex.to/mVZ
If you have any questions or concerns regarding the steps described in this announcement, please contact the Square Enix Support Center.
Square Enix Support Center
https://sqex.to/s5G9O
As we have mentioned in the past, we have confirmed that certain individuals are attempting to direct players to fake login websites which imitate the Square Enix Account Management System in an effort to steal (also known as “phishing”) information such as their Square Enix ID and password, as well as date of birth.
We have also confirmed similar attempts in-game which direct players to fake pages imitating Square Enix websites, including the Support Center, the Lodestone, and the official FINAL FANTASY XIV forums. Before opening any URLs you may see in-game (via tells, say, etc.), we urge you to confirm that they are legitimate and not a fraudulent imitation.
■ How to detect fake Square Enix websites:
The Square Enix Account Management System complies with EV SSL certification. Should a website ask for your Square Enix Account information, please make sure that the website is legitimate before entering any information. On certain web browsers, the address bar will display an icon indicating the website’s security certificate. On a legitimate Square Enix Account Management System login page, clicking this security icon will display references to “SQUARE ENIX CO., LTD.”
* On a legitimate website operated by SQUARE ENIX CO., LTD., no other pages apart from login pages will require password entry, nor will any of our staff ever ask you for your password.
Examples of characteristics used in phishing URLs:
* The “s” is missing from “https” in the URL of the login page. The fake website will display http:// in the URL.
* The hyphen symbol is missing from “square-enix.” The fake website will display variations of “squareenix” in the URL.
* The letter “i” is replaced with various characters like “l” or “j.” The fake website will display “square-enlx” or “square-enjx.”
* The “com” in “square-enix.com” is replaced by various domains.
* The examples above are some of the characteristics we have confirmed. However, it is highly likely that phishing attempts will continuously change their methods.
* For more information on EV SSL certification, please visit the website below.
https://www.websecurity.digicert.com/security-topics/what-is-ssl-tls-https
■ Official Square Enix websites:
Official Square Enix Account Management System:
https://secure.square-enix.com/account/
Official Square Enix Support Center:
https://support.na.square-enix.com/
https://support.na.square-enix.com/main.php?id=5382&la=1
The Lodestone:
https://na.finalfantasyxiv.com/lodestone/
Official Forums:
https://forum.square-enix.com/ffxiv/
■ If you have already visited a fake Square Enix website:
If you believe you have visited or entered your account information on a fake website, we recommend scanning your system with anti-malware or anti-virus software and changing your password immediately. For increased account security, we strongly recommend adding a one-time password to your account.
Learn more about login issues and/or changing your password:
https://sqex.to/xPt
Learn more about adding a one-time password to your account:
https://www.square-enix.com/na/account/otp/
Please also refer to the following article entitled «Warning Concerning the Security of Your Account»:
https://sqex.to/kWj2b
In order to protect your data and personal information, we urge everyone to remain vigilant when handling account information such as their Square Enix ID and password.
*Updated on Aug. 18, 2021 at 6:30 p.m. (PDT)
Edited to fix an error in translation.
Due to a record number of contacts, it may take us longer to respond to your query than usual and we apologize for any delays in response you’re experiencing.
Remember to make use of our Knowledge Base articles at https://support.na.square-enix.com/ before submitting a ticket as this helps us to prioritize the most urgent cases.
Please also pay particular attention to the following articles:
Important Notice to All Software Token Users
https://support.na.square-enix.com/news.php?id=496&la=1&n=2&drt=1603188000&tag=5059d5ed57874246902c47dc208938438cbcbfd0
I cannot log in to my account
https://support.na.square-enix.com/faqarticle.php?kid=67426&ret=main&id=496&la=1&pv=20
We are grateful for your patience and understanding during this time and assure you that we are doing our very best to address all of your enquiries as soon as we can.
[Date & Time]
From August 3, 2021
[Details]
Support Center Services
[Cause]
Record number of contacts
[Affected Services]
Square Enix NA Support Center